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Resilience Means Mastering Change
Hannes Scheidegger, Chief Global Services Officer, says resilience starts with recognizing what leaders can influence vs. what must be accepted. He adds that modular IT architectures, adaptive leadership, and trust cultures help organizations turn disruption into opportunity.
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CIO Playbook for Treating Work Visas as Enterprise Risk
Manish Jain, Principal Research Director, says visa dependency is a measurable risk to IT continuity. He advises CIOs to track metrics like visa ratios and renewal rates to elevate immigration policy into enterprise risk frameworks.
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SAP Opens Data Pipeline to Google Cloud
Advisory Fellow Scott Bickley says SAP clients have long struggled with integration across modular acquisitions, noting SAP avoided deep integration due to cost and effort. He advises that AI agents now make interoperability a business imperative.
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Companies Are Falling Short on Using AI for Personalization
Terra Higginson, Principal Research Director, says many firms misuse AI for personalization, simply speeding up old tactics instead of rethinking connections. She urges companies to understand buyer motivations and channel affinity before calling it personal.
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Oracle E-Business Suite users targeted in extortion campaign
Erik Avakian, Technical Counselor, warns that Oracle-targeted extortion attacks exploit fear and urgency—not just technical flaws. He advises leaders to adopt zero-trust, secure mission-critical apps, and train execs to respond calmly under pressure.
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That Innocent PDF Is Now a Trojan Horse for Gmail Attacks
Technical Counselor Erik Avakian says PDFs are so trusted that users often assume they’re safe. He warns that attackers are weaponizing them with embedded JavaScript and overlays to bypass filters and trigger malicious payloads.
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Founder of Viral Call-Recording App Neon Says Service Will Come Back, With a Bonus
Advisory Fellow Valence Howden warns that anonymized call data may still be traceable by AI inference. He cautions providers to strengthen privacy protections and legal compliance before relaunching such services.
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ServiceNow’s AI Experience Is an Agentic AI UI for the Now Platform
Research Director Thomas Randall says ServiceNow’s AIx marks a shift toward agentic AI UIs that embed reasoning into workflows. He advises CIOs to assess how such interfaces can streamline service delivery and reduce manual load.
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Don’t Drink or Drive, Say Cyberattackers
Technical Counselor Erik Avakian warns cyberattackers now aim for full business paralysis, not just data theft. He advises firms to adopt layered defenses, “assume breach” practices, and zero-trust models to stay resilient.
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