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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and...
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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A lightweight documentation of the service desk’s standardized processes.
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This checklist will remind you about important steps to take for deploying AIOps.
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The Roadmap Tool helps track outstanding implementation activities from your AIOps project.
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This tool is designed to identify the gaps in your IT operations to leverage AI.
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This spreadsheet will help you formalize AIOps selection and set a starting point for platform evaluation.
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This boardroom-ready template helps you summarize your AIOps deployment project.
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This research will help you assess your readiness to deploy AIOps, shortlist use cases for implementation, and build an AIOps proof of concept.
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