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NiCE’s 2025 Analyst Summit marked a decisive shift toward AI orchestration in customer experience. The company’s momentum highlights not only innovation potential but also...
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Zendesk’s virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed...
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A comprehensive report template to document your outcomes for a fully scoped use case in a boardroom-ready presentation.
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An Excel-based tool to help you identify the solution path and establish a size estimate for your project.
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A robust, Excel-based tool to help you identify the right AI use cases to explore for CX in your organization.
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A comprehensive guide to implementing AI solutions for customer experience in an organization.
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AI’s unprecedented capabilities have the potential to redefine how organizations connect with their customers – for better and for worse. With the right strategic...
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A comprehensive tool to help you identify the right AI use cases to explore for CX.
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Learn more about Salesforce’s AI-enhanced CRM solution.
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We are on the cusp of a customer experience revolution. AI is the future – it is automated and personalized, combining automation with the human touch that we have all...
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