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A structured, editable tool to help you clearly communicate your organization’s needs to AI CX vendors.
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Use the Requirements Workbook to clarify what your organization truly needs from a solution, addressing both organizational outcomes and technical sustainability.
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Use this tool to document your most important use cases and technical needs, structure vendor conversations, and ensure all responses align with your organization’s KM...
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An easy-to-use tool to help you pick the right building blocks for your chosen architecture.
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A valuable template to support the communication of your AI architecture at the senior leadership level.
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Use this detailed workbook to establish your automation goals, assess the maturity of your IT infrastructure and operations processes, and determine where automation would...
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Discover and document AI investments to assess compliance status, identify gaps, and prioritize actions for effective governance.
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This tool evaluates manufacturers’ current EA capabilities across 21 unique attributes under seven different EA components to assess their current maturity levels. This,...
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This Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges...
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This checklist will remind you about important steps to take for deploying AIOps.
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